YCF Studio

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Warranty & Policies

5-Year Warranty

Every timepiece from YCF Studio is backed by a comprehensive 5-year warranty, covering manufacturing defects and movement malfunctions.

Warranty Period:

5 years from delivery

Coverage Region:

International

Service Location:

Dubai, UAE

What's Covered

Manufacturing defects
Movement malfunctions
Water resistance failure (under normal use)
Crown and pushers
Bracelet clasp mechanism

What's Not Covered

Physical damage (drops, impacts)
Crystal scratches or cracks
Water damage beyond rated depth
Unauthorized modifications
Normal wear (straps, bracelets)
Battery replacement (quartz models)

How to Claim

1

Contact us via WhatsApp

2

Provide proof of purchase

3

Describe the issue

4

We'll arrange pickup/drop-off

5

Receive service update

6

Watch returned after service

Start a Warranty Claim

After-Sales Service

Beyond warranty, we offer comprehensive after-sales services:

• Paid repairs and servicing
• Movement overhaul
• Polishing and refinishing
• Strap/bracelet replacement
• Battery replacement

Return Policy

Since all orders are Cash on Delivery, you may inspect the timepiece before payment.

If not satisfied at delivery:

• Refuse the package
• No payment required

After acceptance:

• Contact us within 48 hours
• Returns subject to inspection
• Refund processed upon verification

Questions?

Contact Support